Frequently Asked Questions

General inquiries about our company
How to order a paper on

We take care not only of your academic success, but also of your experience with us. That’s why we have made the process of placing your order as easy and fast as possible—usually, it takes no more than 2-3 minutes.

Let’s have a closer look at the simple steps you need to go through for submitting your order:

  1. Fill in the order form.

    Enter your email to register the order and be able to receive notifications about the readiness of work or payment. Be sure to include specific paper instructions or upload any of the required materials. If you have any questions while specifying your paper’s information, just click on the info sign at the end of every field name and you will see a detailed tip on what exact information is required.

  2. Proceed with the payment.

    After you are through with the order form, you will need to make a payment via a preferable system. Right after that, you will be automatically provided with your personal order page where you can track your order’s progress, provide additional requirements, and send messages to your writer or support manager.

  3. A personal writer is assigned to your order.

    Our qualified staff will choose the most suitable writer whose skills and experience match your field of studies and paper’s details. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.

  4. Your paper is completed and delivered to your personal order page.

    When the writer finishes your paper, it is delivered to your personal order page as a PDF document, available for preview only. You will be able to download an editable MS Word version of the order right after you click the Approve button in the Files tab of your personal order page. If any changes are to be applied to the paper, you are always welcome to request a free revision with a new deadline for the writer (be sure to check more information about this in our revisions policy).

You can check how easy the process is by going to the order page and submitting your paper details right now for yourself.

Is your service confidential?

When you place an order with our company, we do not ask you to provide us with personal information such as your name or phone number; we only need your email address. As such, we are committed to protecting your privacy and security. Our team will never share with third parties the information that you entrust to us to complete your assignment.

Can you identify me through my payment?

The payment system you use can send us details about your money transfer and some of your billing information, so we could pay taxes and arrange our accounting. This information is available strictly to the personnel dealing with finances and is not available to the marketing, support etc.

Is it ethical to receive your help with my assignments?

We offer original model papers that can be used legally in a number of ways if properly referenced:

  • As a source of arguments or ideas for your own research
  • As a source of additional understanding of the subject
  • Direct citing

Nonetheless, check your college’s/university’s policies, including their definition of plagiarism and paraphrasing before using our services. Make conscious decisions in regards to your education.

Where are you located? is a Cyprus-based academic assistance company. We have been working with students from the United States and Canada since 2018 and are accepting online orders from any other country in the world. Our support offices are located in Ukraine. Get more information about our company.

Most popular questions about our services
What does a complex assignment mean?

A complex assignment indicates an order that requires special knowledge and more advanced research skills. Consequently, writers with such qualities should be compensated accordingly. Here is a list of disciplines the service complex assignment applies to:

  • Accounting
  • Architecture, building, and planning
  • Chemistry
  • Computer science
  • Finance
  • Mathematics
  • Physics
  • Statistics
  • IT, Web
  • Biology (and other life sciences)
What is the Progressive Delivery option and how does it work?

Progressive Delivery is a reliable feature, designed specifically for aiding extended orders. Such academic works as theses, dissertations, capstone projects, etc. can be delivered to you in parts as the writer progresses. This option adds only 10% extra cost to your order price. So, if you want to pay for your paper in parts, you can contact our support team before completing the order form to arrange a payment plan for you. Here are some of the benefits you get by using the Progressive Delivery service:

  • Pay for your order in installments.
  • Maintain close communication with your writer.
  • Receive the thesis/dissertation part by part or even chapter by chapter.
  • Plan and schedule your academic work in advance.

Progressive Delivery works as follows:

  1. You place an order and we set up a Progressive Delivery and payment plan for you.
  2. We assign the most qualified writer to start working on your order.
  3. The writer delivers each part of the order by the deadline, specified in the schedule.
  4. You review and comment on each fragment after it is completed by the writer.
  5. Each part can be revised according to your comments while the writer continues working on the next part of your order.
  6. You can download a completed paper.
What does the samples service mean?

Samples are three randomly generated pages from the orders the assigned writer completed previously. This service allows you to get acquainted with the writing style of the person who is going to work on your order. It also gives you an opportunity to change the writer within 2 hours from the moment samples are generated. The writer may be changed up to three times on one order.

If you fail to request a different expert within the given time, we regard it as your acceptance of the writer who was assigned initially. The service is available for $5.

Do your writers complete online assignments and multiple choice (checkboxes, T/F, etc.) tests?

We do not complete multiple choice tests and/or any other kind of online tests, as we believe it is as much the student's direct responsibility to pass tests (whether they are online or not), as it is to take exams. Besides, it is hard to evaluate the true quantity of work done by the writer while performing a multiple choice test. We also recommend not to share your personal information with writers (including any account login information) both in the paper’s details and through messages, as the company will not take responsibility if your personal data is abused in such a situation. In case you have ordered such an assignment, your order will be canceled and money will be immediately paid back.

Common paper-related questions
What is the format of your custom essays?

All our academic papers come in an accepted academic format: 1-inch margins on all sides, 275 words per page, 12-point Times New Roman/Arial font, double-spaced. If you need special formatting for your paper, please include these requirements in the Paper instructions box on the order page. Our writers can complete your paper, following all major formatting styles like APA, MLA, Chicago, Turabian, and others.

What if I don’t like my custom paper? Can I ask for a revision?

In case your assignment needs to be changed, you can request a revision from the Files tab of your personal order page. To do this, send your comments to your writer and state how much time he or she has to incorporate all the necessary changes. Please check our revisions policy for more information.

How can I be sure that my paper won’t be of poor quality, as you don’t know me?

For us, it doesn’t matter whether we have your personal information or not. We put our customers first and want them to be happy with the results of our work. That is why we have introduced a number of guarantees to make you feel safe regarding the quality of the papers we deliver, including keeping deadlines, non-plagiarized content, free revisions in case you doubt some aspects, and even refunds if you find any major issues with your assignment (though, such cases are very rare).

How do I know that my document is ready?

So that you can find out about the readiness of your order, we will send an email to the mail you specified during registration. As we said earlier, we need your mail only to be able to contact you and inform you about the readiness of the task.

Instructions on how to place and manage your order
How do I fill in the order/inquiry form?

First, you need to go to the order form. Once there, specify your topic, page count (excluding the title and bibliography pages), delivery date, and the number of sources needed. Be sure to leave your comments on what exactly your assignment requirements are. If you have any questions while submitting your paper information into the order form, just click on the info sign after every field name and you will see a detailed tip in the pop-up window. You also need to indicate the course title, writing style, and any other important detail—this helps our writers to complete your assignment with maximum precision.

How can I send my case study/articles/additional materials to the writer?

You can add any files either while filling out the order form, or right after you did it. Upon entering all of your paper’s details, you will be automatically redirected to your personal order page on Here, you can attach any of the required case studies/articles/additional materials directly to the Files tab if you have previously selected this option in the order form. As soon as you upload the materials, they become visible to your writer. If you experience any difficulties with uploading your files, feel free to contact our support manager and ask for assistance.

What is my personal order page? How does it work?

Your personal order page is your own account, where you can track the progress of your order, upload any additional materials, and communicate both with your writer and support manager. For your convenience, it contains:

  1. Your Orders tab. Here, you can track your order history with and view the list of all your current and finished or canceled projects.
  2. New Order tab, where you can submit a new paper request.
  3. Profile section, which contains your personal information and allows you to change your password if needed.

By clicking on the order you’ve placed, you will be able to view its details in the Info tab and use the Messages tab to communicate with your writer or support manager.

What should I do if I forgot my password?

If you cannot remember your password during an attempt to enter your account, you need to restore it by clicking on the button below the login form. You can also contact the managers from the support service who will be happy to help you solve your difficulty entering the office.

I want to cancel my order. How can I do this?

If for some reason you need to cancel an order you’ve placed, you can contact our support team, as we consider each case individually. Please note that in some cases, you will get only partial compensation of your payment. To find out more about a refund after a cancellation, check our money-back guarantee.

How will I receive my paper?

As soon as your assigned writer completes your paper, you will get a mail message. However, you’d better check the order’s progress in your account yourself in order to avoid any misunderstandings. Please note that we do not send files by email, as we do not have your email address. The only way you can download and review your custom paper is by accessing it from your personal account on our website.

How can I download a printable Microsoft Word version?

You will be able to download a printable Microsoft Word file after you approve the preview PDF version. The file will be located in the Files tab of your personal order page and you will be able to access it by pressing the Download File button.

How can I pay for a custom-written paper? Is it safe to submit payments through your site? cooperates with secure payment systems to ensure the safety and speed of your money transfer.

After you fill out the order form, you will be redirected to the web page where tips will guide you through an easy process of paying for our service. In a couple of minutes, we receive the funds and start working on your order to provide you with high-quality academic assistance. For more information, you can contact our support team.

Can you identify me through my payment?

No, we cannot, though the payment system you use can send us details about your money transfer.

Why is the price so low/high?

Our service’s fees are slightly higher than the industry average. With this price, you receive an exceptionally attentive personal approach from us and original writing. You will see that this makes a difference.

We strongly recommend you never fall into the trap of ordering from a service with writing fees lower than $10/page on average. Can you imagine a professional writer who would complete a good paper for less than $7/page (this is the maximum of what writers can get out of $10)? Most probably, your paper will be immediately resold to essay banks to cover the difference. In other cases, it can be written by an amateur who doesn’t charge much for it, and you may fail to receive a good work.

We do not resell any papers. The price our customers pay for the service is just enough for us not to do that.

Learn more about pricing

Is there a money-back guarantee? If yes, how can I receive a refund?

You can get more details about possible types and terms of refunds on our official money-back guarantee page.

Who will write my custom paper? What is my writer's degree?

Our writers have various academic degrees (from master's to PhD level) in a number of specializations. Due to that, we can easily choose an expert who fits the exact requirements for completing a particular paper. To ensure the quality of our service, we carefully investigate each writer's skills set based on the following parameters:

  • Academic and professional experience
  • Results of the writer's online written English test and the writer's application essay
  • Rating in a particular field of study a writer has gained while working for
Can I choose a specific writer?

If you are a returning customer, you can request the writer who previously completed an order for you. When placing a new order, you need to choose the Request writer option and select the writer you need from the drop-down list. Yet, there may be cases when this particular expert is not available at the moment. Therefore, a different writer can be assigned to your order.

Where is my writer from?

We employ writers from all over the world, varying from ENL (English as a native language) to ESL (English as a second language) experts with a strong command of English. We thoroughly test each of them before hiring, so you can be sure of your paper’s quality, even if it is completed by an ESL writer. Thus, you can choose from:

  • Best available writers—experts in your field who can complete a paper of the requested type and academic level;
  • Advanced specialists—writers with greater experience who also deal with more complex tasks and disciplines;
  • Top-10 writers—the specialists with the highest ratings from our previous customers who will help you get the most out of your paper.

You can also request one of our native English speaking experts to make your assignment close to perfect. Simply add the ENL option to the Best available and Advanced categories.

Can writers' category be changed?

Our writers are being evaluated as often as possible to make sure we deliver only top-notch orders. We as well frequently reshuffle the Advanced writers to have the best ones on their team. Our real-time rating system takes into account every order writer completes, selecting a true match for such an elite team. Latest writer's skills evaluation or changing average scores may be the reason why they spend some time on the regular team and some time on the advanced team.

Can I contact a writer who will be writing my paper?

You will be able to communicate with the writer assigned by sending messages from your personal order page. To ensure your paper will be completed in the best possible way, we recommend to check your personal page from time to time in case your writer has any questions regarding your order.

How long does it take you to find me a writer?

We start looking for a suitable writer to match your requirements as soon as you place your order. Yet, sometimes it may take a couple of days to find an available expert, especially if you have a complex assignment or subject. You can always check the status of your order, including if a writer was assigned, on your personal order page.

Plagiarism concerns
Is there a possibility of plagiarism in my completed order?

We complete each paper from scratch and in order to make you feel safe regarding its authenticity, we check them for plagiarism before their delivery. To do that, we use our in-house software, which can find not only copy-pasted fragments but even paraphrased pieces of text. Unlike popular plagiarism detection systems which are used by most universities (e.g., we do not report to any public databases—therefore, such checking is safe.

We provide a plagiarism-free guarantee that ensures your paper is always checked for its uniqueness. Please note that it is possible for a writing company to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for itself) that could guarantee no plagiarism against all sources that are indexed by Turnitin. If you want to be 100% sure of your paper’s originality, we suggest you check it using the WriteCheck service from and send us the report.

Do you keep a database of pre-written essays?

No, we do not have such a database. All papers you order from us are written from scratch. This means your paper is unique and never has been published before—neither will it be published after we deliver it to you.

When will my custom paper be done?

While placing an order with, you can choose a period of time within which a paper should be delivered to you. The countdown until the specified deadline starts automatically from the moment we receive your payment in our system. For example, if you pay for your order at 6 pm on Monday and choose a 3-day delivery option, you will receive your custom paper by 6 pm on Thursday.

Remember that a writer needs a sufficient amount of time in order to conduct thorough research. Therefore, please choose the most suitable deadline when you place an order. Moreover, the later you need your paper to be delivered to you, the cheaper it will be. Thus, you will be able to save your money while your writer will have enough time to work on your order and ensure its quality.

Make sure you upload all the additional materials at the very beginning. If you fail to do that, the deadline for your order will be postponed as well.

In case you choose the Progressive Delivery option, you will get an individual delivery schedule that will be followed by the writer assigned to your project. You can read more about this service in the relevant section of this FAQ.

Can my paper be delivered earlier by X hours?

On your order page, you can request a number of on-demand options, including the possibility to shorten your deadline. Note that you will be charged additionally according to the new delivery time chosen. Before ordering this option, you may check how the price will change in our calculator.

I haven’t received my custom paper by the deadline. What should I do?

Let us know immediately about that. You can do it by writing a message on your order page, entering a live chat, or calling us. Our support manager will carefully examine your order and will assist you with it right away. The reasons may vary from time to time. Whatever the case may be, contact us if you have any problem with getting your order on time.